Terms of Service:
»LOST OR STOLEN ITEMS: Once orders are shipped to customers home, Image Builders Marketing is not responsible for any lost or stolen items. If you would like a required signature for delivery, please contact us the same day the order was placed so we can apply it before we ship the order. If your order was lost or stolen, you may contact our carriers:
FedEx Customer Service – 1.800.GoFedEx (1.800.463.3339), or file a claim online HERE.
USPS Customer Service – 1-800-332-0317, or file a claim online HERE.
»EXCHANGES: There is a $10.95-$13.95 shipping and handling fee on all exchanges. The card that was used to place the original order will automatically be charged this fee once exchanges have been processed and shipped out. By clicking “I agree to the terms of service”, you are agreeing to this charge. If items are returned to us washed, worn or tags missing you will not be refunded your money and we can not process an exchange.
»FREE SHIPPING: PLEASE NOTE: If you chose “Ship to School” option: Your orders ship to your school the 1st and 3rd Friday of each month and are available for pick-up at the school within 3 business days of shipping. ✦Orders must be placed by 2PM on the 1st and 3rd Monday of each month.✦
Uniform Ordering Information
STEP 1: Browse the catalog and click on the appropriate items to view its detail page.
STEP 2: From the product detail page you may choose your desired size and quantity and click the “Add to Cart” button.
STEP 3: You have the option to continue shopping or proceed to checkout, click the “proceed to check out” button. This will take you to an “Shopping Cart Summary” page.
STEP 4: New customers need to click “New Customer” which will take you through the steps to create a username and password and fill out your basic billing and shipping information. You will not need to provide Credit Card information at this time. Returning customers only need to Login using their username and password.
STEP 5: You will need to choose a shipping option and enter your credit card information. Your personal and credit information will be encrypted and secure as shown by the HTTPS in the URL line of your browser above. The “S” shows that the business you are shopping with is legitimate and secure.
PLEASE NOTE: If you chose “Ship to School: Free” option, you will receive an email once the whole school order is completed and is ready to be shipped. Your orders ship to your school the 1st and 3rd Friday of each month and are available for pick-up at the school within 3 business days of shipping. ✦Orders must be placed by 2PM the 1st and 3rd Monday each month.✦
STEP 6: You must select ” I agree to the terms of service and will adhere to them unconditionally” before proceeding to payment. Once your payment is applied at this point your credit card will be charged and you will be sent to “Order Received” page. You may also use your username and password to come back to your account page at a later date to view your history. Your credit card will be processed via Authorize.net and will be payable to Image Builders Marketing, Jenison, MI. For more information see the Customer Service link above.
STEP 7: You will be emailed order status updates such as: Confirmation of completed order, processing in progress, and shipping information.